Transcend Policies

Here at Transcend Mind-Body Wellness our goal is to provide you with a luxurious zen-like experience.  We strive to provide you with a memorable, unique form of relaxation and benefits that will keep you coming back for more.  In order to do this, we adhere to our policies and appreciate your understanding of these conditions!

Spa appointments cancelled within 12 hours of service will result in a "late cancel" charge valued at 50% of the cost of the service.  Guests who book an appointment and do not cancel or show for their service will be charged the full price of the service as this utilizes time another guest could have done that service.

Please note appointment changes or cancellation requests MUST be made via phone at 319-553-6919. We cannot accept appointment changes or cancellation requests via email or social media posting due to staff accessibility. 

All retail and gift certificate purchases are final.

Transcend accepts cash, check, MasterCard, Visa, American Express, and Discover as payment.

Gift certificates are available for purchase in-store and online and must be paid in full at the time of purchase.  

Transcend requires a card-on-file to schedule appointments so that we can enforce our cancellation policy (shown above) if needed. If you do not want to have a card-on-file, you will need to pay for your service when you schedule it.

Please let us know if you have special conditions prior to booking your appointment regarding medical conditions, pregnancy, etc.  We will do our best to accommodate to your specific needs. All guests will be required to complete a brief questionnaire upon check-in to ensure we've received necessary information to optimize your experience.