Transcend Policies


Terms & Conditions

Here at Transcend Mind-Body Wellness & Floatation clinic our goal is to provide you with a luxurious zen-like experience.  We strive to provide you with a memorable, unique form of relaxation and benefits that will keep you coming back for more.  In order to do this, we adhere to our policies and appreciate your understanding of these conditions!

First Visit

Arrive 5 minutes before your scheduled appointment to ensure preparation and instruction time. Arriving late will limit your treatment time and its benefits.  Your appointment will end on time so it does not interfere with other guests' appointments.

Cancellation & No Show Policy

Guests who book appointments and cannot join us for their scheduled reservation are granted full refund of their float provided cancellation is made more than 24 hours in advance. Appointments cancelled within 24 hours of service will result in a "late cancel" charge valued at 50% of the cost of the service.  Guests who book an appointment and do not cancel or show for their service will be charged the full price of the float session as this utilizes time another guest could have used the float tank.

All retail and gift certificate purchases are final.

Scheduling & Payments

Transcend accepts cash, MasterCard, Visa, American Express, and Discover as payment.

Gift certificates are available for purchase in-store and online and must be paid in full at the time of purchase.  Click the link below to purchase a gift certificate.

Special Conditions

Please let us know if you have special conditions prior to booking your appointment regarding medical conditions, pregnancy, etc.  We will do our best to accommodate to your specific needs. All guests will be required to complete a brief questionnaire upon check-in to ensure we've received necessary information to optimize your experience.

Age Requirement

Guests must be 18 or older to use the floatation tank without the consent of an adult.  Transcend allows individuals as young as age 8 to float.  Those ages 8-12 must have a parent in the float suite with them during their session.  Those ages 13-15 must have a parent present at the clinic throughout the duration of the child's float, and those 16 and older can present on their own to float, given a parent-signed waiver is on file.